FAQ

What happens after payment?

We normally handle an authorized order in 1–2 business days. Carrier transit after dispatch is estimated at 4–6 business days; read the Shipping Policy for context.

May a new unused item be returned?

Yes, if eligible. We also consider defective goods and exchanges. Ask within 30 days after delivery; non-defective returns must be new and unused.

Is return postage charged?

For a qualifying mailed return, a free prepaid label is already in the parcel. Obtain approval and mailing instructions before using it. No restocking fee applies. We initiate an approved refund within 10 days. Full details are in the Refund Policy.

How can I get more help?

Payment choices appear in secure checkout. For a product, tracking or order question, use Contact Us.