Refund Policy

Qualifying new products can be returned if defective or non-defective, and exchanges are available subject to review. Start the request no later than 30 days after the order is delivered. A non-defective product must remain new, unused and in original condition; this condition does not prevent a defect report.

Approval first

Send mallumkau@gmail.com the order number, purchase email and an explanation. Photographs or video are helpful for damaged, faulty, incorrect or incomplete merchandise. Wait until we approve the request and provide the accurate mailing address and directions.

Label and exchange

The parcel contains a free prepaid return label for a qualifying mailed return. Contact us if it is not there. No restocking charge applies. A replacement or exchange depends on approval and inventory.

Refund processing

After approval, we process and initiate a credit to the original payment method within 10 days. The financial provider may show the credit later. Applicable legal rights remain available.